Frequently Asked Questions
General Questions
Do you have a physical location to purchase products?
Yes, products can be purchased in Smyrna, Ga. We are located in phonix salon suites. 3240 S Cobb Dr SE , Smyrna, GA 30080 ( Suite 118 ). Unicoilscustomerservice@gmail.com to set up an appointment.
What's the average shipping cost?
We primary Flat Rate Shipping Cost in the US $10.00
How long does shipping take?
If the product was a pre-order item, then you should expect your product 5-7 business days prior to the date next to the pre-order item.
If the product is stocked, Our products ship out every Friday and take up to 5-7 business days.
How do I find my package tracking number?
Log unto USPS and enter in your tracking number that was sent to your email.
Can I receive a refund on my order?
We do not accept refunds, but are willing to discuss store credit depending on the case.
I have entered the wrong mailing address, can I make changed?
This situation can be handled on a case by case base, We would recommend you email us with your confirmation number as soon as possible and direct message us through social media @UNICOILS.
unicoilscustomerservice@gmail.com
678-799-2175
Do you offer promotional codes?
Yes, they are mostly found on instagram, email or text subscriptions.
Do your products contain nuts?
Yes, one of our main ingredients is Almond Oil.
Are you tested on animals?
We test on human unicorns, never animals.
How can I become apart of the UNICOILS brand?
We support women and men who love healthy and moisturized hair. Using social media and tagging us is the first step to joining the UNICOILS brand. Don’t forget to use our hashtag and tag us to ensure that we see your content.
If I need specific help on styling or the health of my hair, can I contact you all?
Yes, we have a team of educated unicorns who will respond to your direct messages or emails about your hair with in 3-5 business days. Our customers are first priority and the health of our hair is very important. You can also check our social media feeds for tips and tricks for your hair.
Where are your products made?
Our product are made in Georgia, USA.
I would like to use my first refill on my Growth drops, Who do I mail my empty bottle to?
Please email: unicoilscustomerservice@gmail.com with your original order confirmation number and a photo of your empty bottle. Then, we will begin the process of your product refill.
I am looking forward to having your product in my store, Who can I contact? I am looking forward to having your product at my pop-up shop, who can I contact?
Our CEO would be able to directly speak to you. Her email is: dajheonnaperry@gmail.com
Has any one told you today....
That you’re so beautiful, smart, wise and strong…
Or that....
Your hair could be purple, wavy, short and with polka dots and you’d still be all of those things.